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No. 3
Return Authorization Number
ATI has instituted a procedure to provide
better service and support to customers returning equipment
for service.
ATI is now issuing Return Authorization Numbers
for recalibrations. When a customer calls to receive an RA
Number, ATI will request the Purchase Order and other appropriate
information required for a Sales Order. When the equipment
arrives, the Sales Order will be in place and the equipment
will be turned around faster.
Please contact ATI for the most current prices
for repair and service of ATI equipment. If a written estimate
is required prior to servicing the instrument, it should be
noted on the Purchase Order. There is an additional one-hour
labor charge for this service. ATI's standard operating procedure
is to advise customers of any major repair charges incurred
prior to recalibration.
When returning an analog photometer (Models
2C, 2D or 2E) for recalibration, the aerosol challenge liquid
must be specified. The ATI Service Department will calibrate
a photometer to either DOP or PAO. All of ATI's current Photometers
(Analog 2GA & Digital 2G & 2H) are calibrated using
both DOP and PAO.
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