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No. 3
Return Authorization Number
ATI uses a procedure to provide
better service and support to customers returning equipment
for service.
ATI issues Return Authorization Numbers
for all recalibrations. When a customer calls to receive an RA
Number, ATI will request Purchase Order information and other appropriate
details required to enter a Sales Order. When the equipment
arrives, the Sales Order is already in place speed turn-around time.
Please contact ATI for the most current prices
for repair and service of ATI equipment. If a written estimate
is required prior to servicing the instrument, it should be
requested along with the RA number and noted on the Purchase Order. There is an additional one-hour
labor charge for this service. ATI's standard operating procedure
is to advise customers of any major repair charges incurred
prior to recalibration.
When returning an analog photometer (Models
2C, 2D or 2E) for service and recalibration, the aerosol challenge liquid
for the Internal Reference must be specified. The ATI Service Department can calibrate
a photometer to either DOP or PAO. All of ATI's current Photometers
(Analog 2GA & 2HA & Digital 2G & 2H) are calibrated using
both DOP and PAO.
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