Customer Support

At ATI, we’re committed to providing exceptional support to our valued customers. Whether you’re a long-time user or you’ve just purchased one of our products, we’re here to assist you every step of the way. Our dedicated customer support team is ready to address your questions, troubleshoot issues, and ensure your experience with our products is nothing short of excellent.

How Can We Help You?

  • Product Information: Need details about a specific product or accessory? Are you curious about features, specifications, or compatibility? Review comprehensive product information by selecting a product or accessory from the left menu bar. Looking for information regarding a Retired Product? Review our Product and Service Availability table and find End of Life and End of Service announcements for your product.
  • Product Pricing and Availability: Interested in purchasing one of our products? Not sure what the lead time is? Contact our Customer Support team using the Contact Us Now form (bottom of the page) for the latest pricing and availability of a given product.
  • Order Assistance: Need assistance with an order you’ve placed or tracking information for your shipment? Have you visited the Billing and Shipping section of our site? Can’t find an answer to your question? Contact our Customer Support team using the Contact Us Now form (bottom of the page). Our Customer Support team will respond to you within 48 hours and provide updates to your inquiry.
  • Calibration and Service: Regular calibration and service of your ATI equipment ensures your equipment is operating within industry specifications and performs at expected levels to meet customer requirements. ATI provides in-house calibration and service for all ATI products. Find out more about these services by visiting the Calibration and Service section.
  • Technical Support: Are you having technical difficulties with your equipment? Have you visited our Knowledge Center? The Knowledge Center provides answers to many common technical questions. Still haven’t found what you are looking for? Our expert technicians are available to provide guidance, troubleshooting tips, and solutions to help you resolve issues promptly. Complete the Contact Us Now form (bottom of the page), and we’ll reply to you within 48 hours.
  • Warranty and Repairs: Have questions about warranty coverage or repair services? Learn more about our warranty policies and how to initiate a repair by visiting the Warranty and Returns section of our site.
  • Documentation: Are you a current customer and need an operator’s manual or other documentation for your product? Contact our Technical Support team using the Contact Us Now form (bottom of the page) to ensure you get the most out of your purchase.

Get in Touch with Us

We understand that your time is valuable, so we offer multiple ways for you to reach us. We suggest you use the Contact Us Now form below and select the area you need help with from the dropdown menu. The form will be sent to the appropriate members of our team for prompt follow-up. Other ways to contact us are listed below.

  • Email Support: Have a question or concern not covered above? Send an email to, and our team will get back to you within 48 hours.
  • Phone Support: Do you prefer speaking to an ATI representative? Call the ATI office nearest you during normal business hours (shown below), and one of our representatives will gladly assist you.

Corporate Headquarters (USA)

EMEA Headquarters (UK)

11403 Cronridge Drive
Owings Mills, MD 21117
+1 410 363 9696
Hours: Mon-Fri, 8:30 AM – 5:00 PM EST
4 Campus Five
Letchworth Business Park
Letchworth Garden City,
Hertfordshire UK SG6 2JF
+44 (0) 1462 676446
Hours: Mon-Fri, 8:30 AM – 5:00 PM GMT


Customer Feedback

ATI values your feedback and strives to continuously improve our products and services. Please share your thoughts, suggestions, or concerns with us to help us better serve you in the future.
Thank you for choosing ATI. We’re dedicated to ensuring your experience with us exceeds your expectations. Contact us today and let us assist you in any way we can.

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